About Us

AS OUR CUSTOMERS SEE US

California Casualty's commitment to providing excellent customer service is a cornerstone of our business philosophy. Monthly, we survey hundreds of policyholders who have had a service or claims transaction with us to determine how well we are achieving that goal. Following are our most recent results.*

CLAIMS SERVICE

CUSTOMER SERVICE

CUSTOMER COMMENTS

Our monthly customer surveys also provide policyholders the opportunity to comment on the service they received from us. Following is a sample of those comments that were received this year.

You have been wonderful to deal with!!!

Carolyn Budweg, PA
Policyholder since April 2003

Everyone with whom I have talked to has been extremely courteous, helpful, professional and accurate. The level of concern and caring is unsurpassed by any other insurance company with which I have dealt.

Michael Campiglia, FL
Policyholder since March 2004

I enjoy working with your company. Very friendly, honest and professional. Thanks.

Sarah Madison, VA
Policyholder since July 2002

We always get prompt and helpful service from your staff. I am glad we switched to A+.

Sharon Drexel, WA
Policyholder since December 2001

California Casualty is a wonderful company and a pleasure to do business with.

Dolores McCracken, PA
Policyholder since May 2003

I would like to thank you folks for responding back at a fast pace. I thought I wasn’t going to hear from you for a long time since that has been my experience with other insurance companies. But again thank you for great customer service. I like this!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Francisco Ibarra, Jr.
Policyholder since April 1996

Great service! I look forward to many years of service with you.

Alice Liparelli
Policyholder since February, 2004

The rep was very helpful. I have always been treated very courteously and given the options to help save money.

Linda & Wesley Yamasaki
Policyholders since March 1989

We are very happy to have home and auto insurance with you. The services provided are very good at a competitive price.

George Chavarria & Todd Beasley
Policyholders since March 2003

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