California Casualty offers Identity Theft Resolution Services as a free benefit for our auto and homeowner customers. We've partnered with Identity Theft 911®, the nation's leader in identity management and fraud education, to provide our customers with expert assistance in resolving their situation quickly and thoroughly should they fall victim to this crime.

This free and automatic service includes:

Unlimited personal assistance from the same dedicated fraud specialist
Systematic notification to credit bureaus, creditors, government agencies, including credit file alerts
Phone calls and help in preparation of all resolution documents
Assistance filing a police report and creating a Fraud Victim Affidavit and your Identity Theft Passport, as needed
Comprehensive case file to aid law enforcement and claims' handling
One year of free fraud monitoring of 1,000 public record databases, plus one year of free credit monitoring, including a 3-in-1 credit report for identity theft victims
Up to a year of follow-up to make sure identity theft doesn't happen again

Protecting Our Customers for Over 90 Years

We’re proud that our customers count on us to protect their assets and help safeguard their future. In a time of growing concerns about identity theft, you don't have to face the risk alone. We offer Identity Theft Resolution Services to help customers like you protect your most important asset: your identity.

A Solid Partnership to Protect Your Identity

Identity Theft 911® is the nation’s leader in identity management and fraud education. We partnered with them to provide our customers with free access to identity theft victim resolution and education. If you discover that your identity has been stolen or compromised, a fraud specialist from Identity Theft 911® will work with you one-on-one to resolve your crisis quickly and restore your good name.

Expert Assistance, Free—Whenever You Need It at 1-800-800-9410

As a California Casualty customer, you and everyone in your household has automatic and immediate access to this important service. There is no charge to use this service - no enrollment forms. No matter how often you obtain Identity Theft Resolution Services, this value-added benefit is absolutely free to our policyholders. Since this is not an insurance product, obtaining free service does not require filing a claim and will not affect your policy or your premium in any way. There is no need to register or provide us with more information—expert assistance is simply available, in case you need it.

Identity Theft 911® is staffed with highly experienced and fully certified fraud specialists. With years of experience dealing with law enforcement, government agencies, creditors and credit bureaus, these fraud specialists determine your best course of action, cut through the red tape and handle all the hard work for you so you don't have to struggle on your own. Simply call 1-800-800-9410 to speak with a fraud specialist.

We hope you never find yourself in an identity theft situation, but if you do, California Casualty and Identity Theft 911® are here to guide you through the resolution process and help get your life back on track.

California Casualty’s Identity Theft Resolution Services*:

California Casualty’s program includes many features to help you in a range of different identity- compromising situations, from cases of actual identity theft to situations that leave your identity vulnerable to fraud.

Identity Theft Resolution Assistance

In case you become a victim of identity theft, account takeover or need assistance handling suspicious activity in your accounts. A fraud specialist is assigned as your personal advocate to work with you one-on-one through the entire resolution process.

Unlimited personal assistance from the same dedicated fraud specialist
Systematic notification to credit bureaus, creditors, government agencies, including credit file alerts
Phone calls and help in preparation of all resolution documents
Assistance filing a police report and creating a Fraud Victim Affidavit and your Identity Theft Passport, as needed
Comprehensive case file to aid law enforcement and claims' handling
One year of free fraud monitoring of 1,000 public record databases, plus one year of free credit monitoring, including a 3-in-1 credit report for identity theft victims
Up to a year of follow-up to make sure identity theft doesn't happen again

Preventive Identity Theft Assistance

To help lock criminals out and avoid identity theft:

If your wallet or purse is lost or stolen
If your home or mailbox is burglarized
If you see suspicious charges on your credit or debit account
If you notice someone looking over your shoulder while you use an ATM or laptop
If you find out that an organization you deal with has had a security breach
If you want to protect the personal information of your deceased spouse
When planning a local or cross-country move
When you or your spouse are slated for active military service abroad

Identity Document Recovery Assistance

For victims who need help replacing documents and identification lost, stolen or destroyed while traveling abroad or after a natural disaster.

Post-disaster assistance with emergency authentication
Assistance accessing, protecting and reassembling financial, credit and employment data and files

Identity Travel Assistance

For victims whose identification or financial documents have been lost or stolen while they’re traveling.

Worldwide toll-free access to a fraud specialist, when you call us before you leave the U.S.
Rapid replacement of travel documents needed to return home
Follow-up to protect against or resolve identity theft after you return to the country Assistance accessing, protecting and reassembling financial, credit and employment data and files

Resources for Reducing Your Risk
Although our resolution services greatly reduce the headache of resolving an identity theft crime, any such situation still costs you time, energy and a sense of security. That's why we're providing our customers with resources to help them reduce the risk of being a target for identity thieves in the first place. Especially in this time of increasing technology and automated transactions, any proactive steps you take to arm yourself against identity theft is time well spent. While no one is immune to identity theft, education and awareness are your best lines of defense. As a California Casualty policyholder, you have unlimited access to our identity theft webpage, which contains abundant resources and information: www.calcas-idtheft.com. You can visit this daily-updated site regularly to access:

News alerts regarding the latest scams
In-depth articles
Monthly newsletters
A wealth of preventative tips and guidelines

If You Are a Victim . . .
If You Suspect Fraud...
If You Want To Protect Confidential Information...

Call us at 800-800-9410 and ask for a customer care specialist. We will connect you to an Identity Theft 911® fraud specialist who will work with you one-on-one. From your first toll-free call, your personal fraud specialist will guide you through the process of protecting your identity, and if needed, restoring your identity, credit and good name. They will be your point of contact in dealing with all relevant agencies, institutions and organizations.

*Identity Theft Resolution Service is not an insurance product and does not reimburse expenses or losses incurred in an identity theft.

Identity Theft Resolution Services are available to a spouse and/or relative under 23 years old who lives in the household.