Contact Us
We Are Available by Phone, Chat, and Email
Contact Us by Phone
Customer Care
Monday–Thursday: 7am to 7pm PT
Friday: 7am to 5pm PT
Saturday: 9am to 1:30pm PT
Please use the following options when you call:
- Option 1: If you know your party's extension
- Option 3: To update your policy or for billing
- Option 4: To report an accident or file a claim
Purchasing a Policy or Requesting a Quote
Please use option 2 when you call.
Website Support
Monday—Thursday: 7am to 7pm PT
Friday: 7am to 5pm PT
Additional Phone Numbers
Towing and Roadside Assistance
This number is also on the back of your ID card.
1.800.331.7350
Identity Theft
Please speak with a customer care specialist for your free Identity Theft referral.
1.800.800.9410 option 3
1.800.800.9410 option 3
Report Insurance Fraud
Please contact us if you suspect fraud.
1.800.842.5848
Chat with A Customer Care Specialist
We enjoy chatting with you about your policy. If we are unavailable, please feel free to leave us a message.
Our Mailing Addresses
Customer Care and Sales
P.O. Box 39700
Colorado Springs, CO 80949-9700
Claims
P.O. Box 39700
Colorado Springs, CO 80949-9700
Mail Your Payment
You can mail your payment or sign in to your online account to make a payment.
P.O. Box 2108
Omaha, NE 68103-2108
Our Fax Numbers
Customer Care Fax
1.888.206.3083
Sales Fax
1.866.610.1068
Claims Fax
1.800.229.3094
Loss Payee/Mortgagee Fax
1.888.206.3081