We Are Here to Help

From your policy to a claim to online assistance, we are here for you.

Contact Us

We Are Available by Phone, Chat, and Email

Contact Us by Phone

Customer Service

Monday–Friday: 6am to 6pm PT
Saturday: 8am to 1pm PT

1.800.800.9410

Please use the following options when you call:

  • Option 1: If you know your party's extension
  • Option 3: To update your policy or for billing
  • Option 4: To report an accident or file a claim
Purchasing a Policy or Requesting a Quote

Please use option 2 when you call.

1.866.680.5143

Website Support

Monday—Friday: 6am to 5pm PT

1.877.525.7618

Additional Phone Numbers

Towing and Roadside Assistance

This number is also on the back of your ID card.

1.800.331.7350

Identity Theft

Please speak with a customer care specialist for your free Identity Theft referral.

1.800.800.9410 option 3

Report Insurance Fraud

Please contact us if you suspect fraud.

1.800.842.5848

Chat with A Customer Care Specialist

We enjoy chatting with you about your policy. If we are unavailable, please feel free to leave us a message.

Our Mailing Addresses

Customer Service, Sales, and Claims

P.O. Box 39700
Colorado Springs, CO 80949-9700

Mail Your Payment

You can mail your payment or sign into your online account to make a payment.

P.O. Box 2108
Omaha, NE 68103-2108

Our Fax Numbers

Customer Care Fax

1.888.206.3083

Sales Fax

1.866.610.1068

Claims Fax

1.800.229.3094

Email Us

Please fill out the form below:
Emails are responded to within 2 business days.

Please fill out the form below:
Emails are responded to within 2 business days.

Please fill out the form below:
Emails are responded to within 2 business days.

This request is for:
New to California Casualty or already a customer:

Please fill out the form below:
Emails are responded to within 2 business days.

Please fill out the form below:
Emails are responded to within 2 business days.