Contact Us


Protection. Value. Service.

We're here to help you during the following hours:

Monday through Thursday:

7am – 7pm, MST

7am – 8pm, MST for Sales


7am – 7pm, MST


9am – 1pm, MST

Contact California Casualty Customer Service

Customer Service

Changes to policies can be made online after signing in to your account.

Please call our customer care specialists with any questions.

Phone: 1.800.800.9410
Fax: 1.888.206.3083

Mailing Address: P.O. Box 39700
Colorado Springs, CO 80949-9700

(Email messages are responded to within two business days.)

Contact California Casualty Sales Department


Phone: 1.866.680.5143
Fax: 1.866.610.1068

Mailing Address: P.O. Box 39700
Colorado Springs, CO 80949-9700

Pay Your Insurance Bill Online


Mailing Address: P.O. Box 2108
Omaha, NE 68103-2108

Sign in to your account to make an online payment.

Contact Us to File a Claim


California Casualty representatives are available to help you file a claim 24 hours a day. You may also file a claim online.

Phone: 1.800.800.9410
Fax: 1.800.229.3094

Mailing Address: P.O. Box 39700
Colorado Springs, CO 80949-9700


Express Tow Service at California Casualty

Express Tow Service

Phone: 1.800.331.7350

This number can also be found on the back of your ID card.

Employment Opportunities at California Casualty


Phone: 1.800.800.9410 ext. 8120

Contact California Casualty if You Suspect Fraud

Report Insurance Fraud

If you suspect insurance fraud, notify the police or California Casualty.

Phone: 1.800.842.5848 or 1.650.572.4666

You can also report fraud to the NICB online, by phone at 1.800.TEL.NICB (835.6422), or by using the NICB's TIP 411 program by texting the keyword "FRAUD" to 847411 (TIP411) to anonymously submit tips.

Contact Us About Identity Theft

Identity Theft

If you are a policyholder and suspect that you're a victim of identity theft, you will receive a free referral from us to a fraud specialist at IDT911.

Phone: 1.800.800.9410

Contact California Casualty Website Support

Website Support

Phone: 1.877.525.7618.

We're here Monday through Friday
from 7am – 6pm, MST.