Coronavirus (COVID-19)

The health and safety of everyone is extremely important to us.

Global and local events have posed extreme challenges to our community of customers, employees, and loved ones. Our first step is to protect the safety and health of our employees so they can continue to deliver the level of service you have come to expect from our organization.

Prompt, professional, and caring service for valued customers like you is our mission. We ask your patience during these rapidly evolving times, and please know that service to you is always our top priority.

We are Here for You

Even during this disruptive time in our country, you can expect the same level of care and responsive service from California Casualty as you receive during more normal times.

The fastest way for you to update your policy, file a claim, access your ID cards, and more is online. If you have a question or don’t see what you need, connect by sending us a message and one of our highly-trained US-based representatives will respond promptly. You can:

To make sure you are receiving important policy information promptly, you can sign up for paperless communications.

Additional Help we are Providing for You

Payment Flexibility Options

For customers who are adversely impacted by coronavirus, we are extending payment dates and waiving fees. For instance, our existing special payment plans include a 10-pay EZ Pay to skip the payments for any two consecutive months. Please contact us to revise your billing schedule.

Incidental Delivery Use of Vehicles

If you find yourself now making periodic deliveries in response to the COVID-19 crisis, our auto policies will provide coverage in the event you have loss while engaged in the delivery of goods on behalf of an employer on an incidental basis.

This falls in line with state insurance departments across the country asking insurers to temporarily suspend enforcement of personal auto insurance policy exclusions for the delivery of goods, if such exclusions exist in policy language. Suspending enforcement of such exclusions would provide coverage, subject to any applicable ‘other insurance’ clause in the contract for an insured who is engaged in delivery services on behalf of impacted restaurants, supermarkets etc.

Coverage does not apply to insureds who are working for a delivery network like UberEats or Grubhub. However, it will cover instances such as a teacher who is in an accident while taking books to students, as well as the restaurant or supermarket employee who occasionally delivers food.

Free Cyberscout Identity Defense

Every California Casualty policyholder automatically receives Identity Defense services via our trusted partner CyberScout. Learn more here.

Information About COVID-19

We continue to closely monitor the coronavirus pandemic to be as prepared as possible and are making any changes to our procedures as needed. Our sources of information go beyond the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) to include various local government health agencies.


The Center for Disease Control (CDC) is the best place to find the most accurate and up-to-date information about COVID-19. You can find out: