Identity Theft FAQs

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Protection. Value. Service.

We're here to help you understand your policy and options. If you have a question that's not answered here please give us a call at 800.800.9410.

These services are absolutely free for all California Casualty auto, home, renter and boat customers.

You will be assigned a dedicated US based fraud specialist who is highly trained in resolving identity theft. Your fraud specialist services are also absolutely confidential and available 24 hours a day.

Your credit card company may alert you to possible fraud and remove fraudulent charges from your account but your personal fraud specialist from Identity Theft will do the hard work for you and guide you through the entire resolution process, including dealing with credit card companies, credit bureaus and all other affected agencies and companies. For assistance, call 800.800.9410 to be connected to a fraud specialist at CYBERSCOUT™.

Your goal is to reduce the risk that a given account will be abused, while maximizing your own ability to use your existing credit accounts. If you have recently become an identity theft victim, your situation may make it difficult to obtain new credit in the near future. The best solution is to immediately talk to a fraud specialist before you do anything yourself. Simply call 800.800.9410 to be connected to CYBERSCOUT™.

Theft of wallets and purses was once the most common way to obtain identity documents and account information. Today, identity thieves attack virtually every area of an individual's life, wherever personal information is stored or sent. These are among the most common methods:

  • Dumpster diving in trash bins for credit card statements, loan applications, and other documents containing names, addresses, account information, and SSNs
  • Stealing mail from unlocked mailboxes to get preapproved credit offers, credit cards, utility bills, bank and credit card statements, investment reports, insurance statements, benefits documents, and tax information
  • Impersonating a loan officer, employer, or landlord to get fraudulent access to credit files
  • Insider access to names, addresses, birth dates, and SSNs in personnel or customer files
  • Shoulder surfing at ATM machines and phone booths to capture PINs
  • Online sources of personal data, such as public records and fee-based information sites