We Are Here to Help

From your policy to a claim to online assistance, we are here for you.

1.800.800.9410

Contact Us

We Are Available by Phone, Email, and Chat

We are committed to providing you with exceptional customer service. We are available by phone Monday–Friday from 7am–7pm and Saturday from 9am–1pm MT. Please send us an email if you need to contact us outside of those hours and we’ll respond as soon as possible.

Contact Us by Phone

1.800.800.9410

Please use the following options when you call:

  • Option 1: If you know your party's extension
  • Option 3: To update your policy or for billing
  • Option 4: To report an accident or file a claim
Purchasing a Policy or Requesting a Quote

Please use option 2 when you call.

1.866.680.5143

Website Support

Monday—Friday from 7am to 6pm MST

1.877.525.7618

Additional Phone Numbers

Towing and Roadside Assistance

This number is also on the back of your ID card.

1.800.331.7350

Identity Theft

Please speak with a customer care specialist for your free Identity Theft referral.

1.800.800.9410 option 3

Report Insurance Fraud

Please contact us if you suspect fraud.

1.800.842.5848

Chat with A Customer Care Specialist

We enjoy chatting with you about your policy. If we are unavailable, please feel free to leave us a message.

Our Mailing Addresses

Customer Service, Sales, and Claims

P.O. Box 39700
Colorado Springs, CO 80949-9700

Mail Your Payment

You can mail your payment or sign into your online account to make a payment.

P.O. Box 2108
Omaha, NE 68103-2108

Our Fax Numbers

Customer Care Fax

1.888.206.3083

Sales Fax

1.866.610.1068

Claims Fax

1.800.229.3094

Email Us

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Emails are responded to within 2 business days.

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New to California Casualty or Already a customer:

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