Zero complaints for auto and home insurance: California Casualty earns top ranking
California Casualty Insurance, a national provider of automobile and home insurance, has been ranked #1 for fewest justified complaints in 2009.
Colorado Springs, CO August 5, 2010 – California Casualty Insurance, a national provider of automobile and home insurance, has been ranked #1 for fewest justified complaints in 2009 published by California's Department of Insurance. The state's Consumer Complaint Study is designed to aid consumers who are evaluating insurance companies for personal coverage.
In addition to the current #1 ranking, California Casualty has earned the top spot in either the auto or home insurance report in eight of the past ten years. Remarkably, the company has consistently received zero justified complaints in the annual reports.
Mike McCormick, Vice President of Group and Internet Marketing said, "We are very pleased to be ranked number one once again by the state. This result reflects the incredible dedication and hard work of our employees. The California Department of Insurance is a respected, third party organization that consumers can trust."
McCormick added that California Casualty consistently earns customer satisfaction ratings above 99%. "Our customer retention is above 90%," he said. "This means a remarkable percentage of customers choose to stay with California Casualty year after year, and a major reason for that is world-class customer service."
The California Consumer Complaint Study ranks insurance companies by justified complaint ratio. This ratio is based on the number of justified complaints per 100,000 autos or homes insured.
In the auto study, California Casualty was tied with five other companies for the #1 spot among the top 50 auto insurers, with zero justified auto insurance complaints. In the home study, California Casualty was tied with 14 other companies for #1 among the top 50 home insurers, based on zero justified homeowners insurance complaints.
"When we receive a #1 ranking for customer service, that means our customers are the real winners," said McCormick. "Every day, California Casualty is proud to serve our loyal customers with the utmost in integrity, exceptional customer service, and insurance products that are both innovative and affordable."
About California Casualty
California Casualty Insurance offers a wide range of personal insurance products in over 40 states. The company is one of America's leading insurers of professionals such as teachers, firefighters, police officers and nurses, and will celebrate its 100th year of operation in 2014.